FAQs

HOW LONG IS PRODUCTION TIME?

SINCE OUR ITEMS ARE PERSONALIZED, PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR PRODUCTION BEFORE SHIPPING.

NEED IT QUICKER?

WE KNOW HOW THE REAL ESTATE WORLD WORKS, IF NEEDING SOMETHING FASTER PLEASE REACH OUT TO US AND WE WILL DO OUR BEST TO GET IT TO YOU AS QUICKLY AS WE CAN!

CAN I SHIP DIRECTLY TO A CLIENT?

YES! PLEASE PUT THEIR ADDRESS AS THE SHIPPING ADDRESS AND IN SPECIAL NOTES AT CHECKOUT YOU MAY WRITE A GIFT MESSAGE, WE WILL PRINT THIS OUT FOR THEM.

SHIPPING TO MULTIPLE CLIENTS?

IF SHIPPING DIRECTLY TO MULTIPLE CLIENTS, EACH ORDER WILL HAVE TO BE PLACED SEPARATELY.

DO YOU DELIVER?

YES! WE DELIVER TO CERTAIN ZIP CODES WITHIN PINELLAS, PASCO & HILLSBOROUGH COUNTY. YOU WILL BE ABLE TO SEE IF YOUR ZIP CODE IS ELIGIBLE AT CHECKOUT.

WHERE DO YOU SHIP?

WE SHIP NATIONWIDE THROUGHOUT THE UNITED STATES.

QUALITY OF LOGO?

PLEASE UPLOAD A HIGH-QUALITY LOGO, THIS WILL DELAY PRODUCTION IF YOUR LOGO IS POOR QUALITY.

DON’T HAVE A LOGO, BUT WANT YOUR INFORMATION ON AN ITEM?

DON’T WORRY WE HAVE YOU COVERED! WE CAN DRAFT UP A SIMPLE LOGO FOR YOU WITH YOUR INFORMATION, REACH OUT TO US FOR THIS OR WRITE IT IN SPECIAL NOTES AT CHECKOUT. WE WILL EMAIL YOU A PROOF FOR APPROVAL BEFORE IT GOES TO PRODUCTION – REMEMBER TO CHECK YOUR SPAM FOLDER IF YOU ARE WAITING ON THIS.

WANT TO ADD TO YOUR LOGO?

IF YOU WANT TO ADD ADDITIONAL INFORMATION TO YOUR LOGO, FOR EXAMPLE A PHONE NUMBER OR EMAIL ADDRESS, WE CAN DO THIS. PLEASE WRITE IT IN THE SPECIAL NOTES AT CHECKOUT. WE WILL EMAIL YOU A PROOF FOR APPROVAL OF THIS BEFORE IT GOES TO PRODUCTION – REMEMBER TO CHECK YOUR SPAM FOLDER IF YOU ARE WAITING ON THIS.

HAVE SOMETHING ELSE IN MIND?

IF YOU HAVE AN IDEA OF A PERSONALIZED DESIGN, BUT DON’T SEE IT AS AN OPTION, PLEASE REACH OUT TO US AND WE WILL SEE IF WE CAN DO IT.

PROOFS?

WE DO NOT TYPICALLY SEND PROOFS, WE ONLY SEND A PROOF IF THERE IS A SPECIAL REQUEST LIKE MAKING A LOGO, ADDITIONAL INFORMATION TO A LOGO, OR AN AGREEMENT ON A SPECIALIZED PRODUCT WE HAVE TALKED DIRECTLY ABOUT.

RETURNS?

WE DO NOT TYPICALLY DO RETURNS ON PERSONALIZED ITEMS, BUT PLEASE REACH OUT TO US TO SEE WHAT WE CAN DO, WE WANT OUR CUSTOMERS TO BE AS HAPPY AS POSSIBLE. :)

HOW LONG FOR A RESPONSE IN CONTACT FORM?

WE TRY TO ANSWER AS QUICKLY AS POSSIBLY, PLEASE GIVE US UP TO 24-48 HOURS TO RESPOND TO YOU.

DIDN’T RECEIVE A RESPONSE?

PLEASE REMEMBER TO CHECK YOUR SPAM FOLDER IF YOU ARE WAITING ON A REPLY FROM US.

WOOD VARIATIONS?

PLEASE NOTE VARIATIONS IN WOOD GRAIN AND COLOR ARE POSSIBLE.